Last Updated: 2026
Welcome to OneX ("we", "our", "us"). This Privacy Policy describes in detail how we collect, use, store, process, and protect your personal information when you access or use our mobile application, services, and related platforms. By accessing or using OneX, you agree to the collection and use of information in accordance with this Privacy Policy.
OneX is a digital commerce and delivery platform designed to bridge the gap between users, local shopkeepers, and delivery partners by providing a seamless and efficient ordering experience. Through our mobile application, users can browse products, place orders, and receive deliveries from nearby shops in a convenient and time-saving manner. In order to enable these services effectively, we collect and process certain types of information, including personal details, location data, and transaction-related information. This data plays a crucial role in ensuring accurate order fulfillment, faster delivery, and improved service quality. We understand that your personal information is important, and we are committed to handling it responsibly and transparently. Our platform is built with the goal of simplifying local commerce while maintaining trust and reliability between all parties involved.
At OneX, protecting user privacy is a top priority, and we take necessary measures to ensure that your data is handled securely and in compliance with applicable laws and regulations. We aim to provide complete clarity regarding what data is collected, why it is collected, and how it is used within our system. This Privacy Policy is intended to help you understand our practices in a clear and detailed manner so that you can make informed decisions while using our services. By accessing or using the OneX application, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue use of the app. Continued usage of the platform signifies your acceptance of our data handling practices and policies.
To provide a smooth, efficient, and reliable service experience, OneX collects different types of information from users during various stages of interaction with the application. This includes information provided directly by users as well as data collected automatically through system processes. The information we collect is essential for enabling core functionalities such as account creation, order placement, delivery coordination, and customer support. Without this data, it would not be possible to operate the platform effectively. We ensure that all collected data is relevant, limited to necessary purposes, and handled with strict privacy considerations. Our data collection practices are designed to enhance user experience while maintaining transparency and accountability at every level.
When you register or use the OneX application, we may collect personal information such as your name, phone number, delivery address, and other contact details. This information is primarily used to identify users, process orders, and facilitate communication between users, shopkeepers, and delivery partners. Providing accurate information is important to ensure proper delivery and avoid service disruptions. In addition, we may store user preferences, saved addresses, and past order history to offer a more personalized and efficient experience. This helps users reorder items easily and allows us to improve recommendation systems within the app.
We also collect real-time location data when you use the application, which is a critical component of our service. Location information helps us determine whether your area is serviceable, identify nearby shops, and assign the most suitable delivery partner for your order. This ensures faster delivery times and better operational efficiency. Location access may be used continuously while the app is active or during order processing to provide accurate tracking and updates. Users have control over location permissions, but disabling this feature may impact the functionality of certain services within the app.
In addition to user-provided data, we automatically collect device and technical information such as device type, operating system version, app usage patterns, performance metrics, and crash reports. This data helps us understand how users interact with the app, identify bugs, and improve overall performance and stability. We may also collect transactional data including order details, payment status, and interaction logs to maintain records and provide customer support when needed. All such data is used strictly for operational, analytical, and security purposes and is not used for any unauthorized or unrelated activities.
The information collected by OneX is used primarily to operate, manage, and improve the services offered through our platform. Our core objective is to ensure that users can seamlessly place orders, connect with nearby shops, and receive timely deliveries without any disruption. Personal information such as name, contact number, and address is used to create and maintain user accounts, verify identity, and ensure that orders are delivered accurately to the intended location. Without the use of such information, essential services like order processing and delivery coordination would not be possible. We ensure that all usage of data is aligned strictly with the purpose for which it was collected.
We use your information to facilitate communication between different parties involved in the service, including users, shopkeepers, and delivery partners. This includes sending order confirmations, delivery updates, notifications, and important alerts related to your transactions. Additionally, your contact details may be used by our support team to resolve issues, respond to queries, and provide assistance whenever required. This ensures a smooth and reliable user experience across the platform. Communication is limited to service-related purposes and is not used for any unauthorized marketing without consent.
User data also plays a significant role in improving the overall performance and functionality of the application. By analyzing usage patterns, behavior trends, and interaction data, we are able to identify areas of improvement, fix bugs, and enhance system efficiency. This helps us optimize delivery times, improve product recommendations, and provide a more personalized experience. We may also use aggregated and anonymized data for analytical purposes to better understand user preferences and improve our services without compromising individual privacy.
In addition to operational and analytical uses, your information is also utilized to ensure platform security and prevent fraudulent or abusive activities. We monitor transactions, detect unusual behavior, and take necessary actions to protect both users and service providers from misuse. This may include restricting certain features, flagging suspicious accounts, or taking corrective actions as per our policies. All such measures are implemented to maintain a safe, secure, and trustworthy environment for all users of the OneX platform.
OneX facilitates payments through secure and trusted third-party payment gateways to ensure a safe and seamless transaction experience for users. When you make a payment within the application, the transaction is processed directly by the payment service provider, and we do not directly handle or store sensitive financial information such as debit card numbers, credit card details, CVV codes, or internet banking credentials. This approach significantly reduces the risk associated with financial data handling and ensures compliance with industry security standards. Users are encouraged to verify payment details before confirming transactions to avoid any discrepancies.
All online payments made through the OneX platform are processed using Razorpay or similar authorized payment processors that comply with applicable regulatory and security standards. These third-party providers are responsible for securely managing your payment information under their own privacy policies and security frameworks. OneX only receives limited transactional information such as payment status, transaction ID, and order reference, which is necessary to confirm and process your order. This ensures that financial data remains protected while enabling smooth order completion.
In cases where users opt for Cash on Delivery (COD), no financial information is collected or stored at the time of placing the order. However, we may maintain records related to COD transactions such as order value, payment status, and delivery confirmation for operational and accounting purposes. Repeated misuse of COD services, including order cancellations or refusals at the time of delivery, may result in restrictions on future COD usage or account actions as per our policies. This helps maintain fairness and prevents misuse of platform resources.
While we take reasonable steps to ensure secure payment processing, users are also responsible for maintaining the confidentiality of their payment credentials and ensuring that their devices are secure. OneX shall not be held responsible for any unauthorized transactions resulting from negligence, phishing attacks, or third-party breaches beyond our control. In case of any payment-related issues, users are advised to contact our support team immediately so that appropriate assistance and resolution can be provided in a timely manner.
At OneX, we take the security of user data very seriously and implement multiple layers of protection to ensure that your personal information remains safe at all times. All user data is stored securely using trusted cloud infrastructure services such as Firebase, which provide industry-standard security protocols and reliability. We use encrypted communication channels (HTTPS/SSL) to ensure that all data transmitted between your device and our servers remains protected from unauthorized access, interception, or tampering. This helps maintain the confidentiality and integrity of your information throughout its lifecycle within our system.
We follow strict access control policies to ensure that only authorized personnel and systems have access to sensitive user data. Access to data is limited based on roles and responsibilities, and all internal operations involving user data are monitored and logged to prevent misuse. Additionally, we regularly review and update our security practices to align with the latest industry standards and technological advancements. These measures are designed to minimize risks and provide a secure environment for all users of the platform.
Despite implementing strong security measures, it is important to understand that no digital system can guarantee absolute security due to the inherent nature of the internet and evolving cyber threats. While we continuously work to strengthen our defenses, users are also encouraged to take precautions such as safeguarding their login credentials, avoiding sharing sensitive information, and using secure networks when accessing the application. Any suspicious activity should be reported immediately so that appropriate action can be taken.
In the event of a data breach or security incident, we will take immediate steps to investigate the issue, mitigate risks, and notify affected users as required under applicable laws and regulations. Our priority in such situations is to minimize potential impact and ensure that necessary corrective measures are implemented promptly. By using the OneX platform, you acknowledge that while we strive to protect your data with the highest standards, certain risks beyond our control may still exist.
At OneX, we are committed to protecting your privacy and do not sell, rent, or trade your personal information to third parties for monetary gain or marketing purposes. However, in order to provide our services efficiently, certain limited data sharing is necessary between different entities involved in the platform. This sharing is strictly controlled and only includes information that is essential for the fulfillment of services. We ensure that any data shared is relevant, minimal, and used solely for the intended purpose.
When you place an order through the OneX application, certain details such as your name, delivery address, contact number, and order information may be shared with the respective shopkeeper to enable order preparation and confirmation. Similarly, delivery partners receive necessary information such as delivery location, contact details, and order instructions to ensure accurate and timely delivery. This data sharing is essential for the proper functioning of the platform and cannot be avoided if the service is to be completed successfully.
We may also share limited information with trusted third-party service providers who assist us in operating and improving the platform. These may include cloud hosting services, analytics providers, notification systems, and customer support tools. All such service providers are bound by confidentiality agreements and are required to handle your data securely and only for the purposes specified by us. We ensure that these partners follow appropriate data protection standards before integrating their services into our system.
In certain circumstances, we may disclose your information if required to do so by law, regulation, legal process, or governmental request. This may include responding to court orders, law enforcement investigations, or regulatory requirements. Additionally, we may disclose information to protect our rights, prevent fraud, enforce our policies, or ensure the safety of users and the platform. Any such disclosure is carried out in compliance with applicable legal frameworks and only to the extent necessary.
By accessing and using the OneX application, you provide your informed consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy. Your continued use of the platform indicates that you have read, understood, and agreed to our data handling practices. If you do not agree with any part of this policy, you should discontinue use of the application immediately. Consent is considered valid when you voluntarily provide information or use features that require data access, such as placing orders or enabling location services.
As a user, you have certain rights regarding your personal data. You have the right to access the information we hold about you, request corrections to inaccurate or incomplete data, and update your personal details through the application. We strive to ensure that all user information remains accurate and up-to-date to provide better services. If you believe that any information associated with your account is incorrect, you may modify it directly or contact our support team for assistance.
You also have the right to request the deletion of your account and associated personal data at any time. Upon receiving such a request, we will take appropriate steps to permanently remove your data from our active systems, subject to legal and operational requirements. Certain data may be retained for a limited period for compliance, dispute resolution, or fraud prevention purposes. However, such retained data will not be used for any unrelated activities.
In addition, users have the right to control permissions granted to the application, such as location access and notifications. These permissions can be managed through device settings, although disabling certain permissions may impact the functionality of the app. We respect user choices and provide flexibility wherever possible while maintaining the integrity of our services. Our goal is to empower users with control over their data while ensuring transparency and trust in how that data is handled.
OneX retains user information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining operational records, ensuring security, and complying with legal obligations. We follow a data minimization approach, which means that we do not retain personal information longer than required. The duration of data storage may vary depending on the type of data, its purpose, and applicable regulatory requirements. Our goal is to balance operational needs with user privacy and data protection standards.
When you actively use the OneX platform, your data remains stored in our systems to support ongoing services such as order history, account management, and customer support. This includes transactional records, delivery details, and usage data that help us provide a consistent and reliable experience. Retaining such information allows us to resolve disputes, track past orders, and improve service quality. However, this data is always handled securely and used strictly for legitimate purposes.
Users have the right to request account deletion at any time through the application or by contacting our support team. Once a deletion request is initiated, we will permanently remove your personal data from our active databases within a reasonable timeframe. This includes your account details, saved addresses, and personal identifiers. After deletion, you will no longer be able to access your account or retrieve any associated data. We ensure that this process is irreversible to protect user privacy.
Certain information may be retained even after account deletion if required for legal, regulatory, or security purposes. This may include transaction records, fraud detection logs, or compliance-related data. Such retained information is stored securely and is not used for any commercial or unrelated activities. By using our platform, you acknowledge and accept that some data retention may be necessary to comply with applicable laws and maintain the integrity of our services.
OneX may use cookies and similar tracking technologies to enhance user experience, improve application performance, and analyze user behavior. Cookies are small data files stored on your device that help us recognize returning users, remember preferences, and optimize the overall functionality of the platform. These technologies enable us to provide a smoother and more personalized experience by retaining certain settings and usage patterns across sessions.
In addition to cookies, we may use analytics tools and tracking systems to collect information about how users interact with the application. This includes data such as screen views, feature usage, session duration, and performance metrics. The purpose of collecting this data is to identify areas for improvement, fix bugs, and enhance the reliability and usability of the app. All such data is collected in an aggregated and anonymized manner wherever possible.
Users have the option to control or disable certain tracking technologies through their device settings. However, disabling cookies or tracking features may affect the functionality and performance of certain parts of the application. By continuing to use the OneX platform, you consent to the use of cookies and similar technologies as described in this section.
The OneX application integrates with certain third-party services to provide essential functionalities such as payment processing, cloud storage, analytics, and notifications. These third-party services operate independently and have their own privacy policies governing how they collect, use, and process data. By using the OneX platform, you acknowledge that your data may be shared with such services only to the extent necessary for providing and improving our services.
For payment processing, we rely on secure and trusted payment gateways such as Razorpay, which handle all financial transactions independently. Similarly, we use cloud infrastructure services like Firebase for data storage, authentication, and backend operations. These services may process certain user data such as device information, transaction identifiers, and usage patterns in accordance with their own privacy standards. We ensure that all third-party integrations used within our platform follow industry-accepted security practices.
While we carefully select our third-party partners and aim to work only with reliable and secure providers, OneX does not have direct control over how these external services manage user data. Therefore, we recommend that users review the privacy policies of such third-party services to better understand their data handling practices. Our responsibility is limited to ensuring that only necessary data is shared and that it is done securely and appropriately.
In addition, the OneX application may contain links or references to external websites or services that are not operated by us. We are not responsible for the content, policies, or practices of such third-party platforms. Accessing these services is done at your own discretion, and users are advised to exercise caution when interacting with external links or services outside the OneX ecosystem.
OneX is not intended for use by individuals under the age of 13, and we do not knowingly collect, store, or process personal information from children. Our services are designed for general users who are legally capable of entering into agreements and using digital platforms responsibly. If you are under the age of 13, you are advised not to use the application or provide any personal information through the platform. Protecting the privacy of children is extremely important to us, and we take strict measures to prevent the collection of such data.
In the event that we become aware that personal information has been collected from a child without verified parental or guardian consent, we will take immediate steps to delete such data from our systems. We encourage parents and guardians to monitor their children's online activities and ensure that they do not share personal information on platforms that are not intended for them. If you believe that a child has provided personal data to OneX, you may contact us so that appropriate action can be taken promptly.
We do not offer any services, promotions, or features specifically targeted at children, nor do we intentionally design any part of the application to attract users under the age of 13. All content and functionalities are intended for a general audience. By using the OneX platform, users confirm that they meet the minimum age requirement or are using the service under appropriate supervision where applicable.
At OneX, we implement a wide range of technical and organizational security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure authentication systems, controlled access to databases, and continuous monitoring of our infrastructure. We regularly review and update our security practices to align with evolving industry standards and technological advancements. Our goal is to provide a safe and secure environment for all users while maintaining the integrity and confidentiality of their information.
Despite our best efforts to ensure high levels of security, it is important to acknowledge that no digital platform or method of data transmission over the internet can be completely secure. There may be risks associated with unauthorized access, cyber attacks, or technical vulnerabilities that are beyond our reasonable control. While we take proactive steps to minimize such risks, users also play an important role in maintaining security by protecting their login credentials, avoiding suspicious links, and using secure devices and networks.
OneX shall not be held liable for any indirect, incidental, or consequential damages arising from unauthorized access to user data, loss of information, or disruptions in service caused by factors beyond our control. This includes, but is not limited to, system failures, network outages, third-party breaches, or force majeure events. By using the platform, you acknowledge and accept that certain inherent risks exist in digital services and agree that OneX will not be responsible for such unforeseen circumstances.
In the event of any security incident or data breach, we will take immediate action to investigate, contain, and mitigate the impact of the issue. Where required by applicable laws, affected users will be notified in a timely manner along with necessary guidance on protective measures. Our commitment is to handle such situations responsibly, transparently, and with the highest priority given to user safety and data protection.
To the fullest extent permitted by applicable law, OneX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the platform. This includes, but is not limited to, loss of data, loss of business, service interruptions, or unauthorized access resulting from factors beyond our control. Users acknowledge that they use the platform at their own risk and that OneX provides services on an "as is" and "as available" basis.
While we strive to provide accurate and reliable services, we do not guarantee uninterrupted or error-free operation of the platform. Users agree that OneX shall not be held responsible for any damages arising due to delays, technical issues, third-party failures, or unforeseen circumstances affecting service performance.
OneX reserves the full right to update, modify, or revise this Privacy Policy at any time in order to reflect changes in our services, operational practices, legal requirements, or technological advancements. As our platform evolves, it may become necessary to update certain provisions of this policy to ensure that it remains accurate, relevant, and compliant with applicable laws and regulations. Any such changes will be implemented carefully and in alignment with our commitment to transparency and user privacy.
Whenever significant changes are made to this Privacy Policy, we will update the "Last Updated" date at the top of this page to inform users of the latest version. In certain cases, we may also notify users through in-app notifications or other communication channels to ensure that they are aware of important updates that may affect how their data is handled. We encourage users to periodically review this page to stay informed about our privacy practices and any modifications made over time.
Your continued use of the OneX application after any updates or modifications to this Privacy Policy shall be deemed as your acceptance of the revised terms. If you do not agree with any changes made to this policy, you should discontinue the use of our services immediately. It is the user's responsibility to review this policy regularly and remain aware of how their information is being collected, used, and protected.
This Privacy Policy shall be governed by, interpreted, and enforced in accordance with the laws of India, without regard to its conflict of law principles. By using the OneX platform, you agree that all matters relating to the collection, use, storage, and protection of your personal information shall be subject to the legal framework applicable within the territory of India. Our data handling practices are designed to comply with relevant Indian laws, regulations, and guidelines concerning digital services and data protection.
Any disputes, claims, or controversies arising out of or relating to this Privacy Policy, including its interpretation, implementation, or enforcement, shall be resolved in accordance with applicable Indian laws. Users agree that such disputes shall be subject to the exclusive jurisdiction of the competent courts located in India. This ensures a consistent and structured legal approach in resolving any issues related to privacy and data usage.
By continuing to use the OneX application, you acknowledge and accept that any legal matters connected to this Privacy Policy will be handled under Indian jurisdiction. If you access the platform from outside India, you do so at your own risk and are responsible for ensuring compliance with local laws, if applicable. However, the governing law for all interactions with OneX shall remain the laws of India.
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: support@onexapp.in
Phone: +91-9203614405