Last Updated: 2026
Welcome to Xkeeper ("we", "our", "us"), the shopkeeper management platform operated under the OneX ecosystem. This Privacy Policy explains how we collect, use, process, store, share, and protect information associated with shopkeepers, business owners, stores, and related operational activities when using the Xkeeper mobile application, dashboard, services, and connected systems. By accessing or using the Xkeeper platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the practices described herein.
Xkeeper is designed to help local shopkeepers manage orders, inventory operations, customer requests, delivery coordination, returns, refunds, earnings, subscriptions, and other business-related activities through a digital platform. In order to provide these services effectively and securely, we collect certain business, operational, financial, technical, and transactional information from shopkeepers and their authorized representatives. This information is necessary to enable the platform to function properly and maintain operational integrity, fraud prevention, dispute handling, and legal compliance.
We are committed to protecting the privacy and security of all users associated with the Xkeeper platform. We implement reasonable technical, administrative, and organizational safeguards to protect information from unauthorized access, misuse, disclosure, or alteration. However, by using the platform, you acknowledge that no digital system or internet-based service can guarantee absolute security, and certain risks may exist beyond our reasonable control.
Xkeeper is a business operations and commerce management platform created for shopkeepers, local stores, vendors, and business owners operating through the OneX ecosystem. The application enables participating shops to receive and manage customer orders, coordinate with delivery partners, handle returns and cancellations, track earnings, maintain operational settings, manage subscriptions, and improve store performance digitally. Xkeeper acts as a technology platform that facilitates operational coordination between customers, shops, delivery partners, and platform systems.
To operate these services efficiently, the platform requires access to various forms of information related to the shop, its owner, operational activity, financial settlements, and customer order processing. This information helps ensure accurate order management, fraud prevention, dispute handling, customer support, and platform stability. By registering or operating a shop through Xkeeper, shopkeepers voluntarily provide consent for such information to be processed according to this Privacy Policy.
This Privacy Policy applies to all shopkeepers, employees, authorized staff members, temporary operators, and any individual or entity using the Xkeeper application or related services. Continued usage of the platform signifies your acceptance of all terms described in this policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the platform immediately.
In order to onboard and operate shops on the Xkeeper platform, we collect various forms of business and identity-related information. This may include shop name, owner name, phone number, email address, business address, shop category, operational timings, delivery availability, and other details necessary to identify and manage the store within the platform ecosystem. Such information is essential for enabling customer visibility, order processing, operational coordination, and support services.
We may also collect optional business verification details including GST information, tax-related identifiers, licenses, shop images, identity documents, and related verification records where applicable. Submission of such documents may be required for advanced operational features, compliance processes, fraud prevention measures, or future business verification systems. Shopkeepers are solely responsible for ensuring that all information and documents provided are accurate, legal, valid, and up to date.
For financial operations and return settlement handling, the platform may collect bank account details, UPI information, payout identifiers, transaction references, and payment-related records. This information may be used for commission management, refund liabilities, settlement tracking, subscription handling, and operational accounting. Financial information is handled securely and is only accessible to authorized systems or verified payment processing services integrated into the platform.
The platform may also store shop preferences, delivery settings, pricing configurations, stock indicators, order preparation settings, subscription plans, operational limits, and related business configurations. This data helps improve automation, operational efficiency, and personalized business management within the Xkeeper ecosystem.
When customers place orders through the OneX platform, Xkeeper may provide shopkeepers access to relevant order information necessary to prepare and fulfill those orders. This information may include customer names, delivery addresses, phone numbers, ordered products, quantities, delivery preferences, payment status, cancellation requests, and order notes. Such information is shared strictly for operational purposes related to order fulfillment and delivery coordination.
Shopkeepers are responsible for handling customer information responsibly and may not misuse, distribute, sell, publicly disclose, or use customer information for unauthorized marketing, spam, harassment, or activities unrelated to order fulfillment. Unauthorized use of customer data may result in account suspension, legal action, or permanent removal from the platform.
Order records, cancellations, return requests, delivery status updates, refund approvals, and operational activity logs may be stored within platform systems for customer support, dispute resolution, fraud analysis, operational tracking, analytics, and legal compliance purposes. This information may remain accessible for a limited duration even after order completion.
The platform may also track interactions between shopkeepers and delivery partners related to order handover, COD collection, return handling, OTP verification, delivery confirmation, and operational disputes. Such tracking is implemented to maintain transparency, accountability, and platform safety.
Xkeeper may integrate with third-party payment processors including Razorpay, OpenMoney, Cashfree, or other authorized financial systems for subscription payments, refund settlements, operational dues, commission handling, and payment tracking. These providers operate independently and may process financial information according to their own privacy policies and security standards.
For operational purposes, the platform may maintain records related to COD collection flows, refund liabilities, approved return amounts, subscription dues, platform commissions, settlement tracking, payout references, failed payment attempts, and related accounting information. This information helps maintain operational transparency and platform integrity.
In certain operational flows, delivery partners may transfer COD collections directly to shopkeepers at the time of pickup or delivery coordination. In cases involving approved returns, refund liabilities may be reflected inside the shopkeeper earnings or settlement sections of the application. Shopkeepers acknowledge and agree that approved refund amounts, platform dues, commissions, or operational liabilities may be recoverable through supported payment systems integrated into the platform.
Xkeeper itself does not directly store sensitive card details, CVV numbers, internet banking passwords, or confidential banking credentials. Financial transactions are processed securely through authorized third-party payment gateways that comply with applicable industry security standards.
The platform may automatically collect technical and device-related information including device model, operating system version, app version, IP address, login activity, crash logs, performance analytics, notification tokens, session activity, and usage behavior patterns. This information helps improve application stability, operational performance, security monitoring, and fraud detection.
Xkeeper may monitor login sessions, active devices, suspicious activity patterns, repeated failures, location mismatches, unusual order handling behavior, and other operational indicators to ensure platform safety and prevent abuse. Such monitoring may be performed automatically using internal systems and analytical tools.
Usage analytics may also be collected to understand how shopkeepers interact with various platform features including inventory management, order handling, subscriptions, delivery coordination, earnings tracking, and return approvals. Aggregated analytical data may be used internally to improve platform features, optimize workflows, and enhance business operations.
Crash reports, diagnostic logs, and technical error information may be collected automatically to identify bugs, prevent application failures, and improve overall system reliability. This data is used strictly for technical and operational improvement purposes.
Xkeeper implements multiple security measures designed to protect shopkeeper data, operational records, and financial information from unauthorized access, misuse, disclosure, or manipulation. These protections may include encrypted communication channels, secure authentication systems, access controls, database restrictions, fraud monitoring systems, and internal logging mechanisms.
Sensitive operational and financial data may be stored using secure cloud infrastructure services and protected using industry-standard encryption and authentication technologies. Access to sensitive information is restricted to authorized systems, verified personnel, or approved service providers strictly on a need-to-know basis.
Despite implementing strong security practices, no internet-based platform or digital storage system can guarantee complete protection from cyber threats, unauthorized attacks, technical vulnerabilities, or unforeseen events. By using the platform, shopkeepers acknowledge that certain risks may exist beyond the reasonable control of Xkeeper or OneX.
In the event of a suspected security incident, fraud attempt, unauthorized access, or platform misuse, Xkeeper reserves the right to investigate, suspend access, freeze operational functionality, or take corrective actions necessary to protect the platform, customers, delivery partners, and business operations.
Xkeeper may share limited operational information with delivery partners, payment processors, support systems, analytics services, cloud infrastructure providers, fraud prevention systems, or legal authorities where necessary to operate and maintain the platform effectively. Shared information is limited strictly to what is operationally required.
Order-related information such as customer address, contact details, pickup instructions, and operational status may be shared with assigned delivery partners to facilitate successful order fulfillment and return handling. Similarly, payment-related references may be shared with authorized payment processors for operational settlement handling.
We may disclose information where required under applicable laws, government requests, legal proceedings, court orders, fraud investigations, tax compliance obligations, or regulatory enforcement actions. Such disclosure shall be limited to the extent necessary under applicable legal frameworks.
Xkeeper does not sell or rent shopkeeper personal information to unrelated third parties for advertising or commercial exploitation purposes.
Xkeeper reserves the right to suspend, restrict, investigate, or permanently terminate shopkeeper accounts involved in fraudulent, abusive, suspicious, misleading, illegal, or policy-violating activities. This includes but is not limited to fake orders, false return handling, repeated customer complaints, pricing manipulation, unauthorized activities, inventory fraud, operational abuse, or attempts to bypass platform systems.
Accounts may also be restricted for repeated operational failures, excessive cancellations, misuse of customer information, subscription violations, non-payment of operational dues, refund disputes, fake product listings, or activities that negatively affect customer trust and platform integrity.
During investigations, Xkeeper may temporarily restrict withdrawals, freeze features, hold operational access, limit visibility, or require additional verification documents. Such actions may be taken automatically or manually where platform safety concerns arise.
The platform reserves full discretion regarding fraud detection systems, operational restrictions, platform enforcement actions, and final decisions associated with account status and policy compliance.
Xkeeper retains operational, financial, technical, and transactional information only for as long as reasonably necessary to provide services, maintain operational integrity, comply with legal obligations, resolve disputes, prevent fraud, and enforce platform policies.
Certain information such as order history, return records, payout references, fraud monitoring logs, customer disputes, subscription records, and operational analytics may continue to remain stored even after account deactivation where legally or operationally required.
Shopkeepers may request account closure or deletion of certain information by contacting platform support. However, certain records may still be retained for fraud prevention, legal compliance, dispute handling, tax obligations, or enforcement purposes.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. By using the Xkeeper platform, shopkeepers agree that all disputes, claims, or legal matters arising from platform usage, data handling, operational activities, or related services shall fall under the jurisdiction of competent courts located within India.
Users accessing the platform from outside India acknowledge that they do so voluntarily and remain responsible for complying with applicable local laws where relevant. However, all operational policies and legal interpretation associated with Xkeeper shall remain governed under Indian law.
If you have any questions, concerns, complaints, legal requests, or privacy-related inquiries regarding this Privacy Policy or the Xkeeper platform, you may contact us using the details below:
Email: support@onexapp.in
Phone: +91-9203614405